Customer Care
Returns
A clear starting point for returns while Chemlon's final store policy and order terms are being confirmed.
A considered process
Keep every detail in view.
Leather garments deserve care from the first fitting onward. The notes below outline the general approach until the finalized returns experience is connected.
Returns
The final return policy will apply according to the store's confirmed terms. This page provides general guidance only while those terms are being established.
Return condition
If a return is approved, items should generally be unworn, remain in their original condition and retain their tags where applicable. Please keep the garment protected until the final terms are confirmed.
Custom Size items
Custom-sized or made-to-measure items may be subject to different return conditions once the final store policy is established. The applicable terms will be communicated with the connected order experience.
Damaged or incorrect items
If an item arrives damaged or is not the item ordered, contact Customer Care through the Contact Us page with the relevant order details so the matter can be reviewed.
Refunds
Approved refunds will be processed according to the finalized payment and Shopify setup. Specific processing details will be provided once that commerce system is connected.
This is temporary frontend guidance and does not replace the final returns terms that will accompany the connected store.